Edinburgh

Contact us and make an appointment for us to visit you for an informal chat about how we can help you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us.

Our experience tells us that people’s care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Care worker. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your care manager.

This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular client. This allows for periods of time where your care worker may be away on holiday, however we do try to keep the number of your care workers to an absolute minimum.

Every member of the Meloosha Homecare team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature. 

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care worker will write the details of activities undertaken during the visit in the care record (which is retained by the client). In addition, the client is asked to record their satisfaction by signing the care worker’s timesheet, which is returned to Meloosha Homecare office each week for checking. There are supervisors that spot check the carers to make sure they are carrying out their duties properly and the office staff are in regular touch with our clients.

We will send/email you an invoice once a fortnight. You can either pay the invoice on-line through our online services or pay using your credit or debit cards. You have 7 days to pay each invoice.

Our offices are normally open from 9am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.