Our support is flexible and can be tailored to meet your requirements. Support time can range from an hour visit to 24hrs per day.

We provide the standard of care that we would want for our own families. This means valuing the unique qualities of each client and seeing the whole person, not just a list of care needs.

Our services are flexible and respond to your changing priorities and needs. We work together with families to keep our clients in control of their own care as far as they are able. That’s why we always listen carefully to what you tell us about how you want to receive your care and support.

We keep in regular contact, so that you soon get to know the team. Building a relationship that you can trust and rely upon is central to how we manage our business.

We provide
the following services:


Contact us and make an appointment for us to visit you for an informal chat about how we can help you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us.

Our experience tells us that people’s care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Care worker. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your care manager.

This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular client. This allows for periods of time where your care worker may be away on holiday, however we do try to keep the number of your care workers to an absolute minimum.

Every member of the Meloosha Homecare team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature. 

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care worker will write the details of activities undertaken during the visit in the care record (which is retained by the client). In addition, the client is asked to record their satisfaction by signing the care worker’s timesheet, which is returned to Meloosha Homecare office each week for checking. There are supervisors that spot check the carers to make sure they are carrying out their duties properly and the office staff are in regular touch with our clients.

We will send/email you an invoice once a fortnight. You can either pay the invoice on-line through our online services or pay using your credit or debit cards. You have 7 days to pay each invoice.

Our offices are normally open from 9am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.